Call Centre Services

Inbound and Outbound call handling

We have a dedicated team of agents who are trained in both outbound and inbound call handling.

On winning a new contract, we request that wherever possible, the clients come in and brief the team on all products and services that they offer. This ensures that our agents can confidently process all orders and answer any queries that the customers may have relating to products and shipping.

Calls can be directed by skill sets to ensure that the most knowledgeable agents receive the calls, ensuring a seamless service for your customers.

We can provide you with dedicated telephone numbers, including 0800 and 0845 lines, which can be put on your website as a contact for your customers for placing their orders and making enquiries.

Alternatively, you can direct your own number to our system where our trained operators can answer all calls on your behalf using our automatic scripting system.

All our call centre services can be used full time or as an overflow if your own lines are busy. This will ensure that all your customers get through to live operators and not left in a queuing system where they often hang up and you lose a sale.

We offer IVR service for out of hours answering and any customers who leave their details we be called back the next day.

24/7 live answering can be arranged if required, dependant on volume of calls and minimum charges.

We also offer a transcription and datacapture facility.